Active Directory Home Lab
Domain controller + Windows clients on VirtualBox; practiced account provisioning, OUs, and GPOs.
IT Support • Systems Administration
Hi, I’m San — Army veteran (25B) & CIS student transitioning into professional IT.
Hands-on with help desk, Active Directory, Windows/Linux administration, endpoint imaging, and core networking. I value clear documentation, security best‑practices, and steady, reliable support for end users.
25B • U.S. Army (2017–2020)
CIS @ UTEP (Fall 2026)
El Paso, TX
About
Who I am
Summary
Information Technology Specialist (25B) and U.S. Army veteran moving into civilian IT. I bring Tier‑1/2 support, AD administration, endpoint hardening, and practical networking. I’m currently finishing a B.B.A. in CIS and building a small home lab to mirror real‑world tasks.
What I’m focusing on
- Help desk excellence: triage, escalation, and first‑call resolution
- Active Directory & Group Policy fundamentals
- Windows workstation imaging, patching, baseline security
- Networking basics: TCP/IP, VLANs, DHCP, DNS
- Documentation and SOPs that reduce time‑to‑fix
Experience
Roles & impact
Information Technology Specialist (25B) — United States Army
2017 – 2020 (Active Duty)
- Resolved Tier 1/2 tickets (account unlocks, printer/network issues, software installs, user training).
- Managed AD users/computers; applied Group Policies for password, lock, and software standards.
- Imaged and secured Windows workstations; maintained patches and AV baselines.
- Troubleshot basic networking (switch ports, cabling, DHCP/DNS) and documented fixes.
- Wrote SOPs and quick‑reference guides that improved first‑call resolution.
Commission‑Based Sales Representative — AAFES (Fort Bliss)
2023 – 2024
- Delivered customer service, managed POS, and collaborated to meet daily sales/experience targets.
Skills
Stack & capabilities
Help Desk (Tier 1/2)
Windows Administration
Linux (Ubuntu/Kali basics)
Active Directory & GPO
Endpoint Imaging & Patching
Networking: TCP/IP, DHCP, DNS
Security: MFA, Least Privilege
Scripting: Bash/Python
Documentation & SOPs
Projects
Hands‑on labs & demos
Help‑Desk SOP Pack
Triage flow, escalation matrix, and canned responses to improve first‑call resolution.
Lightweight Log Pipeline
Windows Event Viewer filters with a basic log shipping demo to understand SIEM fundamentals.
Education
Degrees & training
B.B.A., Computer Information Systems — University of Texas at El Paso
Expected Fall 2026
Contact
Let’s connect
Details
- Email: san.kimtx@gmail.com
- Phone: (915) 504‑2963
- Location: El Paso, TX
What I can help with
- Help desk coverage and ticket triage
- Onboarding/offboarding checklists
- Workstation imaging and baseline hardening
- AD user/group setup and access reviews